Simulated incoming call
Why this team needs backup.
When your team is busy, in a meeting, or off-hours, employees hang up — or worse, give up entirely.
Lost calls
Your team is busy, on-site, or on a break. The employee hits voicemail or just hangs up.
No context on callback
When a technician calls back, they have to re-ask everything. Context is gone, time is doubled.
Frustrated employees
IT becomes unreachable. Frustration grows, tickets get filed outside the official channel.
I don't replace your technicians.
I just make sure they don't lose calls. I'm not a chatbot for your external customers — I'm dedicated to your internal IT support.
There when you're not
Evenings, weekends, peak load, meetings: I take the call. No extra load on your team.
Context captured automatically
I ask the right questions, qualify the issue, and hand the full context to your technician — by ticket or voice transfer.
Direct ITSM integration
GLPI, Jira Service Management, ServiceNow, or another tool of your choice: tickets I create land in the right place, with the right fields filled in.
Compatible with your ticketing tool.
GLPI, Jira Service Management, ServiceNow, Clarilog — or another tool, added from your settings.
My résumé.
What I can do, and how I work.
- Available 24/7 — even when your team isn't
- Answers in under a second, qualifies the incident, creates the ticket
- Integrates with GLPI, Jira, ServiceNow, or the tool of your choice
- Replaces no one — just makes sure no call gets lost
“Never leave a user without an answer.”Schedule an interview
Put to the test.
Four scenarios cover 100% of my fallback calls.
I resolve the issue
Simple question, forgotten password, known procedure: I guide the employee and resolve it on the spot.
I create a ticket
Issue needs a human: I qualify it and create a ticket in your ITSM with the full context.
Transfer to a technician
A technician becomes available during the call: I perform a voice transfer with a context brief.
All unavailable → urgent ticket
No technician reachable: I create a ticket marked urgent and notify the team immediately.
Simple pricing, no hidden fees.
No setup fees. Monthly subscription. Data hosted in France.
Starter
Automate calls and tickets.
Deployment: €1,990 excl. VAT
- Up to 300 calls handled / month
- Available 24/7
- Automatic GLPI ticket creation
- Incident qualification and categorization
- Automatic routing to the right groups
- Search of existing and similar tickets
- Transfer to a technician when needed
- Call tracking dashboard
- Email technical support
Knowledge option available from €590 excl. VAT (one-off)
Pro
Automate and capitalize on IT support knowledge.
Deployment: €3,990 excl. VAT
- Up to 1,000 calls handled / month
- Everything in Starter, plus:
- Smart routing to the right GLPI groups
- Automatic prioritization of critical incidents
- Advanced similar-ticket detection
- Advanced analytics dashboard (SLA, trends)
- Automatic monthly report for the IT manager
- Priority support (4 business-hour response)
- Knowledge included — up to 5,000 historical tickets analyzed
Knowledge extension beyond 5,000 tickets: on quote
Enterprise
Turn IT support into an intelligent assistance system.
Deployment: €6,990 excl. VAT
- Everything in Pro, plus:
- Advanced multi-site and multi-group management
- Custom SLAs
- SSO / LDAP
- Advanced workflows and automatic escalations
- Advanced monitoring and alerting
- Dedicated support
- Monthly performance review
- Extended Knowledge — large-scale historical data
Knowledge ticket volume tailored to your environment
Frequently asked questions
Ready to stop losing support calls?
Book a 20-minute demo — we'll walk you through IRLIA on your specific use case.