IT support, without missed calls.
centralizes support requests, qualifies incidents, creates tickets and transfers calls to the right technicians when they are available.
Support calls
Even outside business hours
Structured tickets
Data hosted in France
Technician transfer
Built for your tools and organization
Call in progress
00:28
Jean Dupont
IT Service
Request analysis
Information
History
Call analysis
Why this team needs backup.
When your team is busy, in a meeting, or off-hours, employees hang up — or worse, give up entirely.
Never miss a call again
Your team is busy, on-site, or on a break. The employee hits voicemail or just hangs up.
Accurate qualification
Every request is qualified with the right questions, nothing missed, before it even reaches the technician.
Complete, structured tickets
Full context is captured and passed on to the technician. No need to re-ask the same questions on callback.
Your team stays focused
IT stays reachable without interrupting technicians. Less frustration, fewer tickets outside the official channel.
I don't replace your technicians.
I just make sure they don't lose calls. I'm not a chatbot for your external customers — I'm dedicated to your internal IT support.
There when you're not
Evenings, weekends, peak load, meetings: I take the call. No extra load on your team.
Context captured automatically
I ask the right questions, qualify the issue, and hand the full context to your technician — by ticket or voice transfer.
Direct ITSM integration
GLPI, Jira Service Management, ServiceNow, or another tool of your choice: tickets I create land in the right place, with the right fields filled in.
Compatible with your ticketing tool.
GLPI, Jira Service Management, ServiceNow, Clarilog — or another tool, added from your settings.
My résumé.
What I can do, and how I work.
- Available 24/7 — even when your team isn't
- Answers in under a second, qualifies the incident, creates the ticket
- Integrates with GLPI, Jira, ServiceNow, or the tool of your choice
- Replaces no one — just makes sure no call gets lost
“Never leave a user without an answer.”Schedule an interview
Put to the test.
Four scenarios cover 100% of my fallback calls.
I resolve the issue
Simple question, forgotten password, known procedure: I guide the employee and resolve it on the spot.
I create a ticket
Issue needs a human: I qualify it and create a ticket in your ITSM with the full context.
Transfer to a technician
A technician becomes available during the call: I perform a voice transfer with a context brief.
All unavailable → urgent ticket
No technician reachable: I create a ticket marked urgent and notify the team immediately.
Simple pricing, no hidden fees.
No setup fees. Monthly subscription. Data hosted in France.
Starter
Automate calls and tickets.
Deployment: €1,990 excl. VAT
- Up to 300 calls handled / month
- Available 24/7
- Automatic GLPI ticket creation
- Incident qualification and categorization
- Automatic routing to the right groups
- Search of existing and similar tickets
- Transfer to a technician when needed
- Call tracking dashboard
- Email technical support
Knowledge option available from €590 excl. VAT (one-off)
Pro
Automate and capitalize on IT support knowledge.
Deployment: €3,990 excl. VAT
- Up to 1,000 calls handled / month
- Everything in Starter, plus:
- Smart routing to the right GLPI groups
- Automatic prioritization of critical incidents
- Advanced similar-ticket detection
- Advanced analytics dashboard (SLA, trends)
- Automatic monthly report for the IT manager
- Priority support (4 business-hour response)
- Knowledge included — up to 5,000 historical tickets analyzed
Knowledge extension beyond 5,000 tickets: on quote
Enterprise
Turn IT support into an intelligent assistance system.
Deployment: on request
- Everything in Pro, plus:
- Advanced multi-site and multi-group management
- Custom SLAs
- SSO / LDAP
- Advanced workflows and automatic escalations
- Advanced monitoring and alerting
- Dedicated support
- Monthly performance review
- Extended Knowledge — large-scale historical data
Knowledge ticket volume tailored to your environment
Frequently asked questions
Ready to stop losing support calls?
Book a 20-minute demo — we'll walk you through IRLIA on your specific use case.