Pricing
30-day free pilot, then a simple monthly subscription. No commitment.
30jours
The pilot — 30 days free
Validate that IRLIA meets your IT department's real needs before any commercial decision.
Start the free pilotDuration
30 calendar days from activation
Cost
Free — no obligation to continue
Included
Full access to IRLIA Voice + weekly support
Hosting
On-premise on your servers (Docker image provided)
Integration
Connects to your existing GLPI — no migration
Data
Stays on your infrastructure, no external transfer
Cancellation
Anytime, no justification, no fees
You keep full control of your data and infrastructure throughout the trial.
Starter
Automate calls and tickets.
Deployment: €1,990 excl. VAT
- Up to 300 calls handled / month
- Available 24/7
- Automatic GLPI ticket creation
- Incident qualification and categorization
- Automatic routing to the right groups
- Search of existing and similar tickets
- Transfer to a technician when needed
- Call tracking dashboard
- Email technical support
Knowledge option available from €590 excl. VAT (one-off)
Pro
Automate and capitalize on IT support knowledge.
Deployment: €3,990 excl. VAT
- Up to 1,000 calls handled / month
- Everything in Starter, plus:
- Smart routing to the right GLPI groups
- Automatic prioritization of critical incidents
- Advanced similar-ticket detection
- Advanced analytics dashboard (SLA, trends)
- Automatic monthly report for the IT manager
- Priority support (4 business-hour response)
- Knowledge included — up to 5,000 historical tickets analyzed
Knowledge extension beyond 5,000 tickets: on quote
Enterprise
Turn IT support into an intelligent assistance system.
Deployment: €6,990 excl. VAT
- Everything in Pro, plus:
- Advanced multi-site and multi-group management
- Custom SLAs
- SSO / LDAP
- Advanced workflows and automatic escalations
- Advanced monitoring and alerting
- Dedicated support
- Monthly performance review
- Extended Knowledge — large-scale historical data
Knowledge ticket volume tailored to your environment
Mandatory deployment fee, billed once at activation: installation, GLPI connection, agent configuration, testing and training.
Detailed comparison
| Feature | Starter — €299 | Pro — €599 | Enterprise — €1,190 |
|---|---|---|---|
| Calls handled / month | 300 | 1,000 | Tailored to need |
| Availability | 24/7 | 24/7 | 24/7 |
| Automatic voice response | ✓ | ✓ | ✓ |
| User identification | ✓ | ✓ | ✓ |
| Incident qualification | ✓ | ✓ | ✓ |
| GLPI / Clarilog ticket creation | ✓ | ✓ | ✓ |
| Existing ticket updates | ✓ | ✓ | ✓ |
| Transfer to technician | ✓ | ✓ | ✓ |
| Call tracking dashboard | ✓ | ✓ | ✓ |
| Smart routing to the right groups | — | ✓ | ✓ |
| Knowledge base (historical tickets) | Option | ✓ (5,000 tickets) | Extended |
| Automatic incident prioritization | — | ✓ | ✓ |
| Advanced analytics dashboard (SLA, trends) | — | ✓ | ✓ |
| Monthly performance report | — | ✓ | ✓ |
| Advanced multi-site / multi-group | — | — | ✓ |
| SSO / LDAP | — | — | ✓ |
| Support | Priority (4h) | Dedicated | |
| Deployment fee | €1,990 | €3,990 | €6,990 |
Pricing questions
Ready to stop losing support calls?
Book a 20-minute demo — we'll walk you through IRLIA on your specific use case.